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Technical support - how to grant access
Last updated: 2025-09-16
Users of InvoiceOcean sometimes experience problems when entering documents into the system or encounter other inconveniences during their work. In order to ensure their satisfaction as well as their security, a feature was introduced to provide technical support from system administrators. In exceptional cases you may grant InvoiceOcean administrators access to your account for a period of time determined by you.
To do this:
- go to Settings> Account Settings
- go to the Your account tab
- scroll to the bottom of the page
- press the button Tech support access
- select a date convenient for you in the box under the button (it will automatically display the day, which will be exactly one week after granting access, but you can simply enter the current date)
- press the Save button
Tech support access will be revoked automatically after the expiration date.
Note: This option exists for the purpose of allowing us to help you when general support does not suffice.
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Comments
Comments
Mert
We would like to kindly ask for clarification regarding the following matter: we have been informed that invoices cannot be issued before our payment due date. Could you please explain the reason for this requirement?
We will also attach a photo for your reference.
Thank you in advance for your assistance, and we look forward to your clarification.
we have just one companies and still have a problem wirh VAT ID
Best regards,
Mert
Manager
Beksac Qeramika
2025-09-16 15:42
carolinae
2025-09-16 15:54
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