Unfortunately, I couldn't find an answer to this question.
Unfortunately, I couldn't find an answer to this question.
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Hi,
We use the Fakturownia | Integration app to auto-generate invoices from our Shopify store (Woofy Lab, NIP 5263849830). We’ve noticed that when an order is cancelled or refunded in Shopify, nothing happens automatically on the Fakturownia side — the original invoice stays as is, no credit note (korekta) is created or suggested.
We’re currently doing this manually every week (checking returned orders in our fulfillment system, then manually issuing a “Wystaw korektę” for each corresponding invoice in Fakturownia), which works but doesn’t scale well as order volume grows.
Two questions:
Is there any way to configure the Shopify integration so that a cancelled/refunded order automatically triggers a credit note (or at least a flag/draft) in Fakturownia?
If not, is there a way to bulk-create credit notes — for example by importing a list of invoice/order numbers via CSV, or through the API — instead of doing it one invoice at a time through the UI?
Thanks for your help.
Best,
Tommy Gautheron
Woofy Lab / SARL Media Skale
Hello,
Thank you for your message. However, you must contact: info@fakturownia.pl for this inquiry as this is the InvoiceOcean support and we do not have Shopify integration nor access to Fakturownia accounts. Have a great day.